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Meet Tasha Swanson: Ease Plumbing’s Lead Dispatcher

At Ease Plumbing, it is our people who make us who we are. Without our team we would not be able to revolutionize the plumbing industry, we wouldn’t be there to put your mind at Ease, and we couldn’t provide opportunities for the next generation of tradesmen— we simply could not do it. 

One person Ease Plumbing relies on daily is Tasha Swanson. Tasha joined the Ease team in October of 2020 as a First Impressions Ambassador and shortly after was promoted to Dispatcher. 

Tasha is the voice of Ease Plumbing. When clients call worried sick about their water heater leaking, about their toilet overflowing or the sewer leaking in their backyard, Tasha is the calm and collected voice on the other end of the phone. 

She listens to you, hears your needs and connects you with Ease Plumbing’s expert team of plumbers to solve your problems. Tasha is the one who helps get our teams to you. 

During her time at Ease Plumbing, she has learned a lot. “There are a lot of words and terminology I use daily that I never thought I would,” she laughingly said. With Ease Plumbing’s rapid growth, she has been learning as she goes and encourages others to give it a try. 

“My advice to anyone looking to become a dispatcher is to give it a try. You talk to different people all day long and you learn a lot along the way.”

In addition to learning something new, one of Tasha’s favorite aspects of the job is the people she works alongside every day. 

“It’s like a little family,” she said. The team of dispatchers and first impression ambassadors that are working with you to solve your plumbing needs are like none other. Their compassion, efficiency and knowledge will put you at Ease from your very first conversation. 

Tasha was a recipient of Ease Plumbing’s 2021 Biggest Heart Award and it’s easy to see why. Her passion for helping others, her willingness to step up and her commitment to the team allows us to do what we do every day. 

If you’re looking to trade up for a new career, Ease Plumbing is constantly searching for first impressions ambassadors and dispatchers to join our growing team. You can learn more and view our open positions here.